Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We offer free next-day delivery on all orders within the UK. While we strive to ensure your order arrives promptly, unexpected delays can occasionally occur due to factors beyond our control. If there’s ever a delay, we’ll keep you updated and work to get your order to you as quickly as possible.

For any questions about your shipment, feel free to contact us at support@woofheim.com.

We're here to help! You can contact the WoofHeim Customer Support Team through our contact form, by email at support@woofheim.com, or by phone from Monday to Friday, 9:00 AM to 8:00 PM.

To make sizing simple, we've created a Size Chart for each product page, providing guidance based on common dog breeds. If you're still unsure, feel free to reach out for personalized advice—we're happy to help you find the perfect fit!

Yes! You’ll find replacement cushions and covers in our "Cushions and Covers" category. Simply select the size that matches your WoofHeim house or crate dimensions (width and depth).

Absolutely. Replacement acrylic doors are available under our "Accessories" category. Just choose the correct model name and size from the dropdown menu.

Yes, we offer individual replacement parts for your WoofHeim product. To check availability and pricing, simply contact our support team at support@woofheim.com.

Yes, all of our pet houses and crates come flat-packed with pre-drilled holes, screws, and step-by-step instructions. Assembly is straightforward, and if you need assistance, our support team is always available to guide you.

Yes, we use water-based, non-toxic paint that is safe for pets and eco-friendly, ensuring both health and durability.

Definitely! Our designs are crafted to blend seamlessly into your home. Many customers use them as side tables, bedside tables, or stylish accent pieces while providing their pets with a comfortable retreat.

We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours of delivery at support@woofheim.com with photos of the issue, and we'll make it right.